ibmJob Role: Technical Support Associate

Eligibility: Bachelor’s Degree/Diploma

Location: Chennai

Experience Required: 0 – 2 Years

Last Date to Apply: As Soon As Possible

Candidate Profile and Criteria:

  • Candidate should have Bachelor’s Degree/ Diploma (Minimum 15 Years of formal education)
  • Candidate should have ability to identify basic hardware parts and aware of basic hardware concepts.
  • User level familiarity with at least one e-mail client – Outlook, Notes etc.
  • Candidate should be skilled in commercially standard software applications and major desktop operating systems.
  • Candidate should have awareness of basic networking concepts and technologies.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Fluent Communication skills.

Company Profile:

Company’s Name:  IBM

Company’s Website: www.ibm.com

The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

IBM Global Business Services (GBS) helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value.

Job Details and Description:

  • Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
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