EricssonJob Role: Support Engineer

Eligibility: Any Graduate

Location: Bangalore

Experience Required: Fresher

Last Date to Apply: As Soon AS Possible

Candidate Profile and Criteria:

  • Candidate should have skills like Negotiation & Argumentation, Administrative, Planning & Organizing, Problem solving & strategic thinking, Presentation & communication skills.
  • Customer issue handling
  • Handling of proactive support (optional)
  • Software Update Management handling (optional)
  • KCS Coaching (optional)
  • RSG Coaching (optional)

Company Profile:

Company’s Name: Ericsson

Company’s Website: www.ericsson.com

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Details and Description:

  • The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
  • Customer Issue handling.
  • Handling of proactive support.
  • Software Update Management (SUM) handling.
  • Knowledge Management Tool (KCS) Coaching.
  • Remote Service Gateway (RSG) Coaching.
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