Job Role: Technical Support Engineer

Eligibility: B.E./B.Tech, BCA, BSc

Location: Bangalore

Experience Required: Fresher/Experience (1-3 Years)

Last Date to Apply: As Soon As Possible

Candidate Profile and Criteria:

  • This recruitment of VMware is for candidates who have completed Bachelor’s Degree.
  • Candidate having experience in providing voice based Technical Support is a key requirement.
  • Candidate with experience in Virtualization & Cloud computing will be preferred.
  • VDI Certification will be an added advantage.
  • Candidate should have ability to learn and follow defined support and root-cause analysis processes.
  • Increasing ability to solve practical problems without assistance and deal with a variety of variables in situations where only limited information may initially exist.
  • Candidate should have ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form.
  • Candidate should have knowledge of management contacts in the system for technical assistance
  • Candidate should have knowledge of Database concepts, networking and storage concepts/ terminology; FTP client usage, knowledge on Microsoft products. Positive and constructive attitude.
  • Comfortable facing new challenges and technologies. Excellent communication (oral & written) skills.
  • Needs to seek assistance less.
  • Demonstrated interest in expending your know ledge on VMware product
  • Fluent written and verbal communication skills in English.
  • Candidate should have good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
  • Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.
  • Good level of technical understanding of more than one of the following technologies:
    • Networking
    • Storage
    • Linux
    • TCP/IP
    • Windows Clustering/DHCP/DNS
    • Windows 2003/2008
  • Candidate should have strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Candidate should have ability to follow standard engineering principles and practices.
  • Logical approach to problem solving.
  • Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage
  • Work experience of 1-3 yrs. in Technical domain

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Company Profile:

Company’s Name: VMware

Company’s Website: www.vmware.com

VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. Our software spans compute, cloud, networking and security, and digital workspace.

Since our founding in 1998, our employees and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries—from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation.

Every day, we work to solve our customers’ toughest challenges through disruptive technologies like edge computing, artificial intelligence, blockchain, machine learning, Kubernetes and more–to define the digital foundation that will accelerate the next wave of innovation.

Job Details and Description:

  • As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
  • Resolve customer’s issues via the telephone, email or WebEx session
  • Reproducing issues in-house and responding back in a timely manner.
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and attend technical trainings.
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
  • Salary: Not Disclosed

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http://fresherswall.com/wp-content/uploads/2015/01/vmware.jpghttp://fresherswall.com/wp-content/uploads/2015/01/vmware-150x44.jpgRounak JainBangalore2016 batch,2017 Batch,2018 Batch,B.E./B.Tech,Bangalore Jobs,BCA,BSc,Experience Jobs,Freshers Jobs,VMwareJob Role: Technical Support Engineer Eligibility: B.E./B.Tech, BCA, BSc Location: Bangalore Experience Required: Fresher/Experience (1-3 Years) Last Date to Apply: As Soon As Possible Candidate Profile and Criteria: This recruitment of VMware is for candidates who have completed Bachelor’s Degree. Candidate having experience in providing voice based Technical Support is a key requirement. Candidate...