Job Role: Service Desk Engineer

Eligibility: B.E./B.Tech, MCA

Job Location: Noida

Experience Required: Freshers

Last Date To Apply: As Soon As Possible

Candidate Profile and Criteria:

  • Candidate should be B.E./B.Tech or MCA.
  • Candidates should be from 2016 or 2017 batch.
  • Candidate should have 60% throughout (10th to highest education).
  • Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills.
  • Good communication Skills.
  • Good Written Skills.
  • Good Typing Skill ( Added on advantage).
  • Fair understanding about operating system. Must have been worked on at least a couple of operating systems.
  • Basic Understanding of networking.

Company Profile:

Company’s Name: NTT DATA Corporation

Company’s Website: www.nttdata.com/global/en/

NTT DATA Corporation is a Japanese system integration company and a subsidiary of Nippon Telegraph and Telephone (NTT).Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA as the 5th largest IT Services company.

Job Details and Description: 

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.




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