ibmJob Role: Technical Support Associate, Service Delivery Desk

Eligibility: B.E./B.Tech, M.E./M.Tech, MCA, Graduate, Post Graduate, Diploma

Experience Required: Fresher

Drive Date & Location: 4th Jan 2016, Mohali

Candidate Profile and Criteria:

  • Candidate should be B.E./B.Tech (All stream), M.E./M.Tech (All stream) & MCA for Technical Support Associate post.
  • Candidate should be any Graduate (10+2+3), Post Graduate, Diploma Holder (10+2+3) for Service Delivery Desk post.
  • Candidate should be from 2016 batch passing out.
  • No percentage cut-off.
  • Candidate should be willing to work in shifts (24X7).
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
  • Browser Support – Internet Explorer.
  • Strong computer skills required.
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
  • Excellent oral and written communication skills.
  • Excellent customer service orientation.
  • Neutral accent.

Company Profile:

Company’s Name: IBM

Company’s Website:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Job Details and Description:

  • Providing voice support to company’s internal end users and external commercial account end users across North America, EMEA and AP.
  • The job requires an Agency to handle inbound calls, emails and chats regarding technical issues for end users.
  • Work locations for B.Tech: Hyderabad/Bangalore and for Non B.Tech: Gurgaon/Noida.

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