microlandJob Role: Service Executive – Service Desk

Eligibility: B.E./B.Tech

Job Location: Bangalore

Experience Required: Fresher

Drive Date: 30th Nov 2016

Candidate Profile and Criteria:

  • Candidate should have completed B.E./B.Tech (Any stream)
  • Candidate should be 2015 batch passed out.
  • Candidate should have minimum 50% in 10th, 12th and engineering.
  • Candidate should have basic knowledge of PC/laptop hardware and associated external/internal components.
  • Candidate should have basic knowledge of Operating Systems and associated applications.
  • Candidate should have basic understanding of internet connections, VPN and networking concepts.
  • Candidate should have knowledge & understanding of email clients like outlook and other messaging platforms.

Company Profile:

Company’s Name: Microland

Company’s Website: www.microland.com

Microland is a leading Hybrid IT Infrastructure Service Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has more than 3,400 professionals across its offices in Europe, Middle East, North America and India.

Job Details and Description:

  • Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level).
  • Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution.
  • Review and follow up on action items till logical closure.
  • Capture basic information on Messaging / email clients, error messages and route tickets appropriately.
  • Verify connectivity issues pertaining to internet connection / VPN/LAN/Intranet.
  • Collect information required for further troubleshooting of issues by L2 teams.
  • Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat.
  • Escalate tickets to the next level team/ resolver groups, track and follow-up for closure.

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