Amdocs Off Campus Recruitment For Freshers Across India

Freshers Jobs In Pune| Amdocs| Recruitment| 2021 Batch| BSc| BCS| BCA| MSc| Freshers Jobs

Amdocs hiring freshers as TBO Analyst in Pune. Candidates from 2021 Batch with BSc, BCS, BCA & MSc degree are eligible for this job opening. Details related to this Amdocs job opening are given below.

Amdocs Job Opening Summary

Job Role: TBO Analyst

Eligibility: BSc, BCS, BCA, MSc

Job Location: Pune

Experience Required: Fresher

Last Date To Apply: As Soon As Possible

Salary: Not Disclosed

Candidate Profile and Criteria

• This recruitment of Amdocs is for candidates who have completed BSc, BCS, BCA & MSc (CIS & IT streams only).
• Candidate should be 2021 batch pass out.
• 55% throughout academics, with no breaks/year down.
• Excellent communication skills.

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Company Profile

Company’s Name: Amdocs
Company’s Website: www.amdocs.com
Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

Roles and Responsibilities

• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
• Ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
• Apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• Update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• Work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.