Lionbridge Off Campus Recruitment For Freshers Across India

Freshers Jobs In Mumbai| Lionbridge| Recruitment| 2019 Batch| 2020 Batch| 2021 Batch| B.E./B.Tech| MCA| BSc| Freshers Jobs

Lionbridge hiring freshers as Junior Engineer in Mumbai. Candidates from 2019 Batch, 2020 Batch or 2021 Batch with B.E./B.Tech, BSc, MCA degree are eligible for this job opening. Details related to this Lionbridge job opening are given below.

Lionbridge Job Opening Summary

Job Role: Junior Engineer

Eligibility: B.E./B.Tech, BSc, MCA

Job Location: Mumbai

Experience Required: Fresher

Last Date To Apply: As Soon As Possible

Salary: Not Disclosed

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Candidate Profile and Criteria

• This recruitment of Lionbridge is for candidates who have completed MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
• Excellent Communication skills.
• Willingness to work on L2 Technical Support profile and in 24×7 rotational shifts
• Excellent verbal and communication skills.
• Excellent analytical and trouble shooting skills.
• Also excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
• Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
• Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
• Focus and understanding of the customer needs.
• Knowledge of Lionbridge’s product technology customer use scenarios.
• Knowledge of the translation process.
• Competency in at least one scripting language a bonus.

Company Profile

Company’s Name: Lionbridge
Company’s Website: www.lionbridge.com
We’re bridge-builders. Barrier-breakers. We build deep relationships with the biggest brands in the world, so they can build deeper relationships with their customers. We’re fluent in 350+ languages, and we work from more than 5,000 cities as we combine human empathy and machine intelligence. We’ve been doing it for 20+ years, and we’re just warming up. 

Job Description

The Onboarding Support Engineer will provide customer focused technical Level 2 support to external customers of Lionbridge product technology. The Engineer will be the primary contact point for our customers when issues or queries arise with the product. The Engineer will also work closely with other Support Engineers along with Development and Product Management to make our products more intuitive and easier to support. The Engineer will have excellent communication skills, and key knowledge of Lionbridge product technology and our customer use cases.

Roles and Responsibilities

• Provide Level 2 support to external customers of Lionbridge product technology.
• Work closely with Development and Product Management to make our software more intuitive and easier to support.
• Updates and creates online knowledgebase articles to reduce support requests.
• Provides or attends working sessions with clients to troubleshoot issues.
• Captures any bugs identified by Product users and escalates to Development.
• Captures any enhancement requests identified by Product users and escalates to Development.
• Assists on problem resolution, and training on tools and products to other technical support personnel.
• Work in a 24 / 7 shift model (This includes weekends and Holidays)

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How To Apply