PTC Hiring Fresher/ Experience As Associate Technical Support Specialist In Pune

Jobs In Pune| PTC| Recruitment| 2019 Batch| 2020 Batch| 2021 Batch| B.E./B.Tech| BCA| BCS| BSc| Freshers Jobs| 0-2 Years| Experience Jobs

PTC hiring freshers/ experience (0-2 Years) as Associate Technical Support Specialist in Pune. Candidates from 2019 Batch, 2020 Batch or 2021 Batch with B.E./B.Tech, BCA, BCS, BSc are eligible for this job opening. Details related to this PTC job opening are given below.

PTC Job Opening Summary

Job Role: Associate Technical Support Specialist

Eligibility: B.E./B.Tech, BCA, BCS, BSc

Job Location: Pune

Experience Required: Fresher/ Experience (0-2 Years)

Last Date To Apply: As Soon As Possible

Salary: Not Disclosed

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Candidate Profile and Criteria

• This recruitment of PTC is for candidates who have Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
• Experience working with technically diverse teams.
• Strong verbal and written communication skills for English is required, however, other international languages such as German, French is a plus.
• 0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.
• Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
• Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
• Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
• Object-Oriented programming background preferably in Java.
• An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
• Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Company Profile

Company’s Name: PTC
Company’s Website: www.ptc.com
Our technology helps industrial companies to create value for themselves, their customers, and the world. From hospital equipment with increased uptime and a spacesuit that is just as durable at half the weight, to more sustainable buildings and more efficient manufacturing—each improvement our technology helps to create, makes our world a better place. Through a combination of our Augmented Reality, Industrial IoT, PLM and CAD solutions, PTC technology has helped our customers achieve some impressive results.

Roles and Responsibilities

• Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.)
• Utilize PTC’s case management tool to log issues, track associated status and related activities.  The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment.
• To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.
• Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
• Create and publish knowledge articles for re-use by PTC customers and employees.
• Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
• Identify and recommend product and support training opportunities for the team.
• Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015) Primary working hours will be in Europe or North America hours as required

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How To Apply