SyniverseJob Role: System Engineer Trainee

Eligibility: Bachelor’s degree

Location: Bangalore

Experience Required: 0 – 1 Years

Last Date to Apply: As Soon As Possible

Candidate Profile and Criteria:

  • Candidate should have Bachelor’s degree in Computer science, Electronics or Telecommunication.
  • Candidate should have 0-1 year relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
  • Oracle certifications-OCP, OCA, SQL Server Certified Engineer will be preferred.
  • Candidate should have basic knowledge on UNIX,WINDOWS, Solaris & SQL, Oracle/SQL Server tools, ITIL V3 specifically event, incident, problem management.
  • Basic network infrastructure knowledge (LAN & WAN).

Company Profile:

Company’s Name:  Syniverse

Company’s Website:

Syniverse, an industry pioneer and innovator for more than 25 years, is committed to simplifying the business and technical complexities of mobile communications. With offices around the globe that focus on intensive customer services and technological evolution, we are ideally positioned to help you take advantage of the transformative opportunities resulting from the growing pervasiveness and sophistication of wireless communication. We are mobile innovators, and our stellar work is recognized by both the global industry and local communities. For more than 25 years, Syniverse has worked behind the scenes, driving mobile innovation around the world.

Job Details and Description:

  • Candidate has to Identify, analyze and resolve the assigned tickets.
  • Root cause the problems and find appropriate solutions.
  • Ability to understand the customer requirement through the available documents.
  • Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets on time.
  • Active Participation in the ticket review and ensure the appropriate solution is provided.
  • Provide Technical support and demonstrate the Expertize in the specific work area.
  • Ability to prioritize the Tasks based on the business needs.
  • Documentation on the newly discovered solutions.
  • End to End System knowledge and act as SME.
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